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Orders

How do I place an order online?
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "check out" for your order total. Once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.

Can I place orders by phone?
Yes! Call begin_of_the_skype_highlighting             end_of_the_skype_highlighting to place your order. Our customer-care consultants are available Monday through Friday 8AM to 5PM PST to answer your questions. We'd love to talk to you!

Can you put a "rush" on my order?
If you need your items before the normal processing and shipping time, please call customer service at 1.805.524.3022 Monday through Friday, 8AM to 5PM PST. We will do everything we can to accommodate your request.

What are my payment options?
Orders can be placed online using Visa, MasterCard, American Express or Discover Cards. We can also accept any debit or gift card that features these card logos.

Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of California (8.25%).

You have several options for tracking your order:

Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of your order.

How do I make changes or cancel my order?
You may make changes or cancel your order as long as the order has not been processed or personalized. We strongly suggest you speak with a customer-care representative as soon as possible with changes or cancellations so we can accommodate your request without any additional charges.

Privacy and Security Policy

Are online transactions on your site secure?
All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet.

How do you use my contact information?
We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything.